{"id":45,"date":"2026-08-31T13:20:45","date_gmt":"2026-08-31T13:20:45","guid":{"rendered":"https:\/\/hannaanderssonshop.com\/?page_id=45"},"modified":"2026-09-05T18:06:26","modified_gmt":"2026-09-05T18:06:26","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/hannaanderssonshop.com\/index.php\/refund-return-policy\/","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"\n

Last Updated: August 28, 2026<\/strong><\/p>\n\n\n\n

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or refund according to the terms below.<\/p>\n\n\n\n

Return Period<\/h2>\n\n\n\n

We accept return requests within 30 days of delivery<\/strong>.<\/p>\n\n\n\n

Return Eligibility<\/h2>\n\n\n\n

To be eligible for a return:<\/p>\n\n\n\n

    \n
  • The item must be unused and in its original condition.<\/li>\n\n\n\n
  • The item should include the original packaging, tags, and accessories when applicable.<\/li>\n\n\n\n
  • The product must not have been damaged through misuse, improper care, or normal wear and tear.<\/li>\n<\/ul>\n\n\n\n

    Non-Returnable Items<\/h2>\n\n\n\n

    The following items may not be eligible for return:<\/p>\n\n\n\n

      \n
    • Items that have been worn, washed, altered, or damaged.<\/li>\n\n\n\n
    • Personalized or customized products.<\/li>\n\n\n\n
    • Clearance or final-sale items.<\/li>\n\n\n\n
    • Products that cannot be returned for hygiene or safety reasons.<\/li>\n<\/ul>\n\n\n\n

      How to Request a Return<\/h2>\n\n\n\n

      Please contact our customer service team before sending any product back.<\/p>\n\n\n\n

      Please provide:<\/p>\n\n\n\n

        \n
      • Order number<\/li>\n\n\n\n
      • Product name<\/li>\n\n\n\n
      • Reason for the return<\/li>\n\n\n\n
      • Photos of the product if it is damaged or defective<\/li>\n<\/ul>\n\n\n\n

        Do not send products to the return address before receiving return instructions or approval.<\/p>\n\n\n\n

        Return Shipping<\/h2>\n\n\n\n

        Customers are responsible for return shipping costs when the return is due to preference, incorrect product selection, or change of mind.<\/p>\n\n\n\n

        If an item is damaged, defective, or incorrect, please contact customer service so we can review the situation and determine an appropriate solution.<\/p>\n\n\n\n

        Refund Process<\/h2>\n\n\n\n

        Once the returned product is received and inspected, we will notify you whether the refund has been approved.<\/p>\n\n\n\n

        Approved refunds will be issued to the original payment method.<\/p>\n\n\n\n

        Refunds are generally processed within 5\u201310 business days after approval<\/strong>. The exact time may vary depending on your bank or payment provider.<\/p>\n\n\n\n

        Damaged or Incorrect Items<\/h2>\n\n\n\n

        If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery<\/strong>.<\/p>\n\n\n\n

        Please provide:<\/p>\n\n\n\n

          \n
        • Order number<\/li>\n\n\n\n
        • Description of the issue<\/li>\n\n\n\n
        • Photos of the product and packaging<\/li>\n<\/ul>\n\n\n\n

          We will review the information and provide a replacement or refund when applicable.<\/p>\n\n\n\n

          Order Cancellation<\/h2>\n\n\n\n

          Orders may be cancelled before they are processed or shipped.<\/p>\n\n\n\n

          Once an order has been shipped, it cannot be cancelled, but you may request a return according to this policy.<\/p>\n\n\n\n

          Return Address<\/h2>\n\n\n\n

          608 NE 19th Avenue
          Portland, OR 97232
          United States<\/p>\n\n\n\n

          Contact Information<\/h2>\n\n\n\n

          Phone:<\/strong> 1-800-222-0544
          Email:<\/strong> customerservice@hannaandersson.com
          Address:<\/strong> 608 NE 19th Avenue, Portland, OR 97232, United States<\/p>\n","protected":false},"excerpt":{"rendered":"

          Last Updated: August 28, 2026 We want you to be completely satisfied with your purchase. If you are not satisfied […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":3,"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/pages\/45\/revisions"}],"predecessor-version":[{"id":30878,"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/pages\/45\/revisions\/30878"}],"wp:attachment":[{"href":"https:\/\/hannaanderssonshop.com\/index.php\/wp-json\/wp\/v2\/media?parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}